Terms of Service

Last updated: 20 May 2026

These Terms govern your use of Franko (the “Service”), operated by Useful Systems OÜ, an Estonian private limited company with registered office at Tornimäe tn 5, 10145 Tallinn, Estonia, registry code 17370540 (“we”, “us”, “Franko”). The Service is reachable at tellfranko.com and app.tellfranko.com.

By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Franko is a conversational AI survey platform. You (“Creator”) can create surveys; the people you share them with (“Respondents”) can answer them; an AI interviewer asks follow-up questions to make the conversation more useful. We process the resulting data to generate aggregated insights for the Creator.

Franko Personal is a specific use of the Service where the Creator collects feedback about themselves from people they invite.

2. Eligibility and account

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service. You are responsible for keeping your sign-in credentials confidential and for all activity under your account.

You agree to provide accurate information when you sign up and to keep it accurate.

3. Acceptable use

You will not use the Service to:

• collect feedback about a person without their general awareness (e.g. covert surveillance of an individual);
• harass, defame, threaten, or target minors;
• submit content that is unlawful, infringes someone else’s rights, or violates applicable data-protection law;
• attempt to break, probe, reverse-engineer, or overload the Service, or scrape it programmatically without our written consent;
• bypass quotas, rate limits, plan restrictions, or authentication.

We may suspend or terminate accounts that breach this section.

4. Your content

You retain ownership of the surveys you create and the content you submit (“Creator Content”). You grant us a worldwide, royalty-free, non-exclusive licence to host, process, transmit and display your Creator Content for the purpose of operating the Service, generating analyses, and improving the product (in aggregated and de-identified form).

Respondent answers are Creator Content for the purpose of this section. The Creator is responsible for ensuring they have a lawful basis to collect feedback from Respondents and for any privacy notice they show to them.

5. AI processing

The Service uses third-party LLM providers (currently Google Gemini via OpenRouter) to generate interview follow-ups, summaries and reports. AI output may be inaccurate, incomplete, or biased. We are not liable for decisions you make based on AI output.

We do not use your prompts or responses to train our models. Our inference providers are contractually bound not to train their models on your data. See the Privacy Policy for the current list of sub-processors.

6. Paid plans

The Service has a free tier and one or more paid plans. Pricing, plan limits, and payment terms are shown at checkout. Payments are processed by Stripe; we never receive or store your full card details.

By subscribing to a paid plan you authorise us to charge the chosen payment method on a recurring basis at the stated interval until you cancel. Taxes (VAT/MOSS, sales tax, etc.) are added where applicable.

6.1 Cancellation

You can cancel a paid plan at any time from your account. Cancellation takes effect at the end of the current billing period. We do not provide pro-rated refunds for unused time after the cancellation date except where required by law.

6.2 EU/EEA right of withdrawal

If you are a consumer resident in the EU/EEA, you have a 14-day right of withdrawal from the day you start a paid subscription, under EU Directive 2011/83/EU. By starting to use the paid features (e.g. opening a paid survey to Respondents) you expressly request immediate performance of the contract and acknowledge that you lose the right of withdrawal once the digital service has been fully performed within those 14 days. If you have not yet started using the paid features, you can request a refund within 14 days by emailing contact@tellfranko.com.

6.3 Failed payments

If a payment fails we may downgrade your account to the free tier and restrict access to paid features until the balance is settled.

7. Termination

You can delete your account at any time by contacting contact@tellfranko.com. We can suspend or terminate your account if you breach these Terms, if we are required to do so by law, or if we discontinue the Service. On termination we will delete your data within a reasonable period, except where retention is required for legal, accounting or security reasons (see Privacy Policy §6).

8. Service availability

We provide the Service “as is” and “as available”. We do not guarantee uninterrupted, error-free, or secure operation. We may add, change, or remove features at any time, and we may perform maintenance that temporarily makes the Service unavailable. The Service is still in active development; expect rough edges.

9. Disclaimers

To the maximum extent permitted by law, the Service is provided without warranties of any kind, whether express or implied, including any warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

10. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to these Terms or the Service is limited to the greater of (a) the amount you paid us in the twelve months preceding the event giving rise to the claim, or (b) one hundred euros (€100). We are not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost data, or business interruption.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law (including liability for gross negligence, intentional misconduct, or death/personal injury caused by our negligence).

11. Indemnity

You agree to indemnify and hold us harmless from any claim arising out of (a) your Creator Content, (b) your breach of these Terms, or (c) your breach of applicable law, including data-protection law toward Respondents.

12. Intellectual property

The Service, including the software, design, branding and content we create, is owned by Useful Systems OÜ and protected by intellectual-property laws. You receive a limited, non-exclusive, non-transferable right to use the Service for its intended purpose for as long as your account is active.

13. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top reflects the latest revision. If a change is material we will notify active users (e.g. by email or an in-app notice) at least 14 days before it takes effect. Continued use after the effective date constitutes acceptance.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Estonia, without regard to conflict-of-laws rules. Disputes will be resolved by the courts of Estonia having jurisdiction over the registered office of Useful Systems OÜ, unless mandatory consumer-protection law gives you the right to bring the dispute before the courts of your habitual residence.

15. Contact

Questions about these Terms: contact@tellfranko.com.